At the best of times, taking care of your existing customers is paramount to success. In times of a downturn, it is critical to your survival. So how do you turn customer service into customer excellence? To help us with that discussion is Sharon Worsley. Sharon is the Senior Manager of Chamber Success at the Ontario Chamber of Commerce. Sharon is a 25 year veteran of the hospitality industry where customers are kings and queens.
Sharon Worsley – Customer Excellence – PODCAST
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