Too many leaders and managers create a culture of dependence. No one gets to make a decision except for the boss. OR, they bestow accountability without authority. If you’re serious about creating a culture of accountability, you need to work at it and have a process. To help us with the discussion is Liza Provenzano. Liza Provenzano is Founder and CEO of SparkHR, a human resources firm that focuses on helping Canadian businesses to become more successful through the performance of aligned, capable and engaged teams. Liza is an experienced Human Resources professional, bringing twenty years of practical HR perspectives and insights to the solutions that SparkHR offers clients.