People are promoted to management for a number of reasons. They’re really good at their job, so they get a promotion. They’re good with motivating people, so they get a promotion. One very important part of being a manager is being able to have those tough conversations with a team member when their performance is sub par. To help us with the discussion is Liza Provenzano. Liza Provenzano is Founder and CEO of SparkHR, a human resources firm that focuses on helping Canadian businesses to become more successful through the performance of aligned, capable and engaged teams. Liza is an experienced Human Resources professional, bringing twenty years of practical HR perspectives and insights to the solutions that SparkHR offers clients.