by Mississauga Board of Trade | Mar 22, 2016 | Leadership, Strategic Planning, Uncategorized
By Richard Gerofsky Not long ago, I was working with a client to help them update, refine and focus their business strategy. As is inevitable these days, we came to the subject of their Customer Value Proposition (‘CVP’). Five minutes into the...
by Mississauga Board of Trade | Mar 3, 2016 | Hiring, Human Resources, Leadership, Uncategorized
By Jan van der Hoop One-third of all hiring decisions fail, according to management guru Peter Drucker. No other aspect of business would ever be allowed to tolerate such a high failure rate… why do we accept it as a given here? We must stop relying on hunches,...
by Mississauga Board of Trade | Jan 13, 2016 | Leadership
By Richard Gerofsky If there is one thing I have learned again and again – through direct experience on the “field of battle” and from the sidelines – it is the importance of leadership in organizations facing significant change. A book by a former schoolmate I am...
by Mississauga Board of Trade | Jan 8, 2016 | Best practices, Human Resources, Leadership, Uncategorized
By Jan van der Hoop There’s another storm coming. I can feel it in my bones. I swear, it feels like the world is getting crazier every day. Between the fighting and the terrorism, H-bomb testing, China’s economy collapsing and the election run-up in the US, it’s...
by Mississauga Board of Trade | Dec 21, 2015 | Business Learning, Leadership, Uncategorized
By Richard Gerofsky Some time ago, behavioural scientists were locked in a debate about the nature of certain aspects of human personality. They could not agree on whether people are naturally pessimistic or optimistic, or whether it is developed through experience....
by Mississauga Board of Trade | Aug 5, 2015 | Customer service, Entrepreneurs, Leadership, Uncategorized
By Jan van der Hoop We’ve all been guilty, at one time or another, of chasing something we think is important, while totally missing something far more valuable right under our nose. It’s a classic story line in the movies – the fool (usually a guy) chases impossible...
